Returns & Refund Policy
At Atlas Coffee Club, we want you to love your global coffee journey; if you are unhappy with your roast, please contact us within 30 days of delivery. Due to the perishable nature of coffee, we cannot accept physical returns, but we are committed to making it right through replacements or store credit.
Contact Support
Email our coffee guides within 30 days of receiving your shipment to initiate a resolution request.
Share Your Feedback
Provide your order number and a brief description of why the coffee didn't meet your expectations so we can improve.
Review & Approval
Our team will review your request and determine eligibility for a replacement bag or a partial refund.
Resolution Processed
Once approved, your replacement will be roasted to order or your credit will be applied to your account within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing